Terms of Service

1. Acceptance of Terms

Welcome to Britannia Drive Rentals, operated by cpaktrucking. By accessing our website athttps://cpaktrucking.com, making a reservation, or using any of our car rental services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy.

These terms constitute a legally binding agreement between you (the "Renter," "Customer," or "you") and Britannia Drive Rentals (the "Company," "we," "us," or "our"). If you do not agree with any part of these terms, you must not use our services or rent any vehicles from us.

2. Rental Agreement

Each vehicle rental is governed by a specific Rental Agreement that you will sign at the time of vehicle pickup. This Rental Agreement incorporates these Terms of Service by reference and includes additional specific details about your rental, including:

• Vehicle identification and description
• Rental period start and end dates
• Rental rates and applicable charges
• Insurance coverage selected
• Mileage allowance and restrictions
• Fuel policy and requirements
• Additional drivers authorized
• Special terms or conditions specific to your rental

The Rental Agreement, together with these Terms of Service, constitutes the complete agreement between you and Britannia Drive Rentals regarding your vehicle rental. Any modifications to the Rental Agreement must be made in writing and signed by an authorized representative of our company.

3. Eligibility Requirements

To rent a vehicle from Britannia Drive Rentals, you must meet all of the following eligibility requirements:

Age Requirements

• Minimum Age:You must be at least 21 years old to rent most vehicles. Drivers aged 21-24 may be subject to a young driver surcharge and may have restrictions on vehicle categories available.
• Luxury and Specialty Vehicles:Renters must be at least 25 years old to rent luxury vehicles, SUVs, or specialty vehicles.
• Maximum Age:There is no maximum age limit, provided you hold a valid driving licence and meet all other requirements.

Licence Requirements

• You must hold a valid, full driving licence that has been held for at least 12 months
• Your licence must be valid for the entire rental period
• International renters must present both their home country licence and an International Driving Permit (IDP) if required
• Provisional licences are not accepted
• You must present your physical licence at pickup; digital copies are not sufficient

Additional Requirements

• Valid government-issued photo identification (passport or national ID card)
• Valid credit or debit card in the renter's name for security deposit
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Contact telephone number and email address

4. Booking and Reservations

Making a Reservation

Reservations can be made through our website athttps://cpaktrucking.com, by telephone at+44 161 234 5678, or by email atinfo@cpaktrucking.com. When making a reservation, you must provide accurate and complete information, including:

• Full legal name as it appears on your driving licence
• Valid contact information (phone and email)
• Driving licence details
• Pickup and return dates and times
• Vehicle category preference
• Any additional services or equipment required

Reservation Confirmation

Once your reservation is made, you will receive a confirmation email containing your booking reference number and rental details. Please review this information carefully and contact us immediately if any details are incorrect. Your reservation is not guaranteed until you receive this confirmation.

Vehicle Availability

While we make every effort to provide the specific vehicle category you have reserved, we cannot guarantee a specific make or model. If the reserved vehicle category is unavailable at pickup, we will provide a vehicle of equal or higher category at no additional charge, subject to availability.

Modifications to Reservations

You may modify your reservation by contacting us at least 24 hours before your scheduled pickup time. Modifications are subject to vehicle availability and may result in rate changes. Changes made within 24 hours of pickup may incur additional fees.

No-Show Policy

If you fail to pick up your reserved vehicle within 2 hours of the scheduled pickup time without notifying us, your reservation will be considered a no-show and may be cancelled. No-show reservations are subject to cancellation fees as outlined in our Cancellation Policy.

5. Payment Terms

Accepted Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards (with sufficient funds for rental charges and security deposit)
• Corporate accounts (pre-approved business customers only)

The payment card must be in the renter's name and presented at the time of vehicle pickup. We do not accept cash, prepaid cards, or third-party payments except for pre-approved corporate accounts.

Rental Charges

Your total rental charges will include:

• Base Rental Rate:The daily, weekly, or monthly rate for your vehicle category
• Additional Driver Fees:Charges for each additional authorized driver
• Young Driver Surcharge:Applicable for drivers aged 21-24
• Optional Equipment:GPS navigation, child seats, additional insurance, etc.
• Fuel Charges:If vehicle is not returned with the same fuel level
• Mileage Charges:If you exceed your included mileage allowance
• Late Return Fees:Charges for returning the vehicle after the agreed time
• Cleaning Fees:If vehicle is returned excessively dirty
• Taxes and Fees:All applicable VAT and government fees

Security Deposit

A security deposit will be authorized on your payment card at the time of pickup. The deposit amount varies based on vehicle category and insurance coverage selected, typically ranging from £200 to £1,000. This authorization will be released within 7-14 business days after the vehicle is returned and inspected, provided there are no damages or outstanding charges.

Payment Processing

Payment for your rental will be processed at the time of vehicle return. If you have prepaid online, any additional charges (fuel, damages, late fees, etc.) will be charged to the card on file. You will receive a detailed receipt showing all charges.

Billing Disputes

If you believe there is an error in your charges, you must notify us in writing within 30 days of the charge date. Please include your rental agreement number, a description of the disputed charge, and any supporting documentation. We will investigate and respond within 14 business days.

6. Vehicle Use and Care

Authorized Use

You agree to use the rental vehicle in a safe, legal, and responsible manner. The vehicle may only be driven by:

• The named renter on the Rental Agreement
• Additional drivers specifically authorized and listed on the Rental Agreement
• The renter's spouse or domestic partner, provided they meet all eligibility requirements

Vehicle Condition and Inspection

At pickup, you will have the opportunity to inspect the vehicle and note any existing damage on the Rental Agreement. Please conduct a thorough inspection, including:

• Exterior body panels, bumpers, and trim
• Windows, mirrors, and lights
• Tyres and wheels
• Interior upholstery and surfaces
• Dashboard and controls functionality

Any damage not noted at pickup may be considered your responsibility. We recommend taking photos or videos of the vehicle at pickup and return.

Vehicle Maintenance

During the rental period, you are responsible for:

• Checking and maintaining proper fluid levels (oil, coolant, windscreen washer)
• Monitoring tyre pressure and condition
• Ensuring all lights and signals are functioning
• Reporting any warning lights or mechanical issues immediately
• Keeping the vehicle reasonably clean and free from excessive dirt or debris

Fuel Policy

Our standard fuel policy is "Full-to-Full":

• The vehicle will be provided with a full tank of fuel
• You must return the vehicle with a full tank of the same fuel type
• If returned with less fuel, you will be charged for the missing fuel plus a refueling service fee
• Always use the correct fuel type as indicated on the vehicle and in the Rental Agreement

Mileage

Your rental includes a specified mileage allowance as stated in your Rental Agreement. Excess mileage will be charged at the rate specified in your agreement, typically £0.25-£0.50 per mile depending on vehicle category.

Geographic Restrictions

Unless specifically authorized in writing, the rental vehicle may only be driven within the United Kingdom. Driving to other countries, including Ireland, requires prior written approval and may incur additional insurance charges.

7. Insurance Coverage

Standard Coverage

All rentals include basic insurance coverage as required by UK law, including:

• Third Party Liability:Coverage for injury or damage to other people and property
• Collision Damage Waiver (CDW):Reduces your liability for damage to the rental vehicle, subject to an excess
• Theft Protection (TP):Reduces your liability if the vehicle is stolen, subject to an excess

Excess and Deductibles

Standard coverage includes an excess (deductible) amount that you are responsible for in the event of damage or theft. The excess amount varies by vehicle category, typically ranging from £500 to £2,000. This excess can be reduced or eliminated by purchasing additional coverage options.

Optional Coverage Enhancements

We offer several optional coverage enhancements:

• Super CDW:Reduces the collision damage excess to zero
• Personal Accident Insurance:Provides medical coverage for you and your passengers
• Personal Effects Coverage:Protects your personal belongings in the vehicle
• Roadside Assistance Plus:Enhanced breakdown coverage with faster response times

Coverage Exclusions

Insurance coverage does not apply to damage or loss resulting from:

• Violation of these Terms of Service or the Rental Agreement
• Driving under the influence of controlled substances
• Reckless or negligent driving
• Off-road use or driving on unpaved roads
• Damage to tyres, wheels, windscreen, or undercarriage (unless Super CDW is purchased)
• Use of incorrect fuel type
• Driving by unauthorized persons
• Participation in racing, rallying, or competitive events

Personal Insurance

You may choose to decline our optional coverage if you have personal insurance that covers rental vehicles. However, you must provide proof of coverage and ensure your policy provides adequate protection. You remain responsible for any amounts not covered by your personal insurance.

8. Liability and Damages

Your Responsibility

You are responsible for all damage to or loss of the rental vehicle during the rental period, including damage caused by:

• Collisions or accidents
• Weather events (hail, flooding, etc.)
• Vandalism or theft
• Negligent or improper use
• Damage from loading or unloading cargo

Damage Assessment

Upon return of the vehicle, we will conduct a thorough inspection to assess any damage. If damage is found:

• You will be notified of the damage and estimated repair costs
• You will be charged for repair costs up to the excess amount on your coverage
• If repairs cannot be completed immediately, you may be charged for loss of use
• An administrative fee may apply for processing damage claims

Total Loss

If the vehicle is deemed a total loss due to damage or theft, you will be liable for:

• The full value of the vehicle, minus any insurance recovery
• Loss of use charges until the vehicle is replaced
• Administrative fees for processing the claim
• Any towing or recovery costs

Accidents and Incidents

In the event of an accident or incident involving the rental vehicle, you must:

• Stop immediately and ensure the safety of all parties
• Contact emergency services if anyone is injured
• Exchange information with other parties involved
• Obtain contact information from any witnesses
• Take photos of the scene and all vehicles involved
• Notify us immediately by calling +44 161 234 5678
• Complete an accident report form within 24 hours
• Cooperate fully with police and insurance investigations
• Do not admit fault or make any commitments on our behalf

Theft or Vandalism

If the vehicle is stolen or vandalized, you must:

• Report the incident to police immediately and obtain a crime reference number
• Notify us within 24 hours
• Provide all vehicle keys and documentation
• Complete a theft/vandalism report form
• Cooperate fully with police and insurance investigations

9. Cancellation Policy

Cancellation by Renter

You may cancel your reservation according to the following terms:

• More than 48 hours before pickup:Full refund of any prepaid amounts
• 24-48 hours before pickup:50% cancellation fee applied
• Less than 24 hours before pickup:100% cancellation fee (no refund)
• No-show:100% of rental charges plus a £50 administrative fee

To cancel a reservation, contact us by phone at +44 161 234 5678 or email at info@cpaktrucking.com. Cancellations must be confirmed in writing.

Early Returns

If you return the vehicle before the scheduled return date, you may be eligible for a partial refund based on the following:

• Daily rentals: No refund for early returns
• Weekly rentals: Refund for unused full days, minus a £25 modification fee
• Monthly rentals: Refund for unused full weeks, minus a £50 modification fee

Early return refunds are processed within 7-10 business days and are subject to deduction of any outstanding charges.

Cancellation by Company

We reserve the right to cancel your reservation or terminate your rental in the following circumstances:

• You fail to meet eligibility requirements at pickup
• You provide false or misleading information
• Your payment method is declined or insufficient
• The reserved vehicle is unavailable due to circumstances beyond our control
• You violate any terms of the Rental Agreement
• We believe the vehicle is being used unsafely or illegally

If we cancel your reservation before pickup, you will receive a full refund. If we terminate your rental early due to your violation of terms, no refund will be provided.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, strikes, or other force majeure events. In such cases, we will work with you to reschedule or provide a full refund.

10. Prohibited Uses

The following uses of the rental vehicle are strictly prohibited and constitute a material breach of this agreement:

Illegal Activities

• Using the vehicle for any illegal purpose or in connection with any criminal activity
• Transporting illegal goods or contraband
• Operating the vehicle while under the influence of controlled substances
• Exceeding posted speed limits or engaging in reckless driving
• Fleeing from law enforcement

Unauthorized Uses

• Allowing anyone not listed on the Rental Agreement to drive the vehicle
• Subletting or re-renting the vehicle to others
• Using the vehicle for commercial purposes (delivery, taxi service, ride-sharing) without prior written authorization
• Using the vehicle for driving instruction or lessons
• Pushing or towing any vehicle or trailer
• Transporting more passengers than the vehicle is designed to carry
• Transporting pets without prior authorization and appropriate protective measures

Dangerous Activities

• Off-road driving or driving on unpaved roads
• Participating in any race, rally, or competitive event
• Testing the vehicle's speed or performance capabilities
• Driving through flooded areas or in hazardous conditions
• Overloading the vehicle beyond its rated capacity

Prohibited Modifications

• Making any modifications or alterations to the vehicle
• Removing or tampering with GPS tracking devices
• Disabling or interfering with safety features
• Applying stickers, decals, or paint to the vehicle

Consequences of Prohibited Use

If you engage in any prohibited use:

• Your rental agreement will be immediately terminated
• All insurance coverage will be void
• You will be liable for all damages, losses, and costs
• You will be responsible for all fines, penalties, and legal fees
• You may be banned from future rentals with our company
• We may report the incident to law enforcement

11. Termination Rights

Termination by Company

We reserve the right to terminate your rental and repossess the vehicle immediately, without notice, if:

• You violate any term of this agreement or the Rental Agreement
• You provide false information or documentation
• The vehicle is found to be used for prohibited purposes
• You fail to make required payments
• The vehicle is abandoned or appears to be abandoned
• We believe the vehicle is in danger of damage, loss, or seizure
• You fail to return the vehicle at the agreed time
• Your driving licence is suspended or revoked

Repossession

If we terminate your rental and repossess the vehicle:

• We may enter any premises where we believe the vehicle is located
• We may use electronic tracking to locate the vehicle
• You will be charged for all costs associated with repossession
• You remain liable for all rental charges up to the time of repossession
• No refund will be provided for unused rental time
• You will be liable for any damages or losses incurred

Termination by Renter

You may terminate the rental early by returning the vehicle to our location during business hours. Early termination is subject to our cancellation policy and early return provisions. You must:

• Notify us of your intention to return early
• Return the vehicle in the same condition as received
• Complete all required paperwork
• Settle all outstanding charges

Effect of Termination

Upon termination of the rental for any reason:

• You must immediately cease using the vehicle
• All insurance coverage ends immediately
• You remain liable for all charges incurred up to termination
• You must return all keys, documents, and equipment
• Any security deposit will be applied to outstanding charges

12. Privacy and Data Protection

Information Collection

We collect and process personal information necessary to provide our car rental services, including:

• Personal identification information (name, address, date of birth)
• Contact information (phone, email)
• Driving licence details
• Payment card information
• Rental history and preferences
• Vehicle usage data (mileage, GPS location if applicable)

Use of Information

We use your information to:

• Process your rental reservation and agreement
• Verify your identity and eligibility
• Process payments and manage your account
• Communicate with you about your rental
• Improve our services and customer experience
• Comply with legal obligations
• Protect against fraud and unauthorized use

Data Protection

We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. We implement appropriate technical and organizational measures to ensure the security of your data.

Information Sharing

We may share your information with:

• Insurance providers for coverage verification and claims processing
• Payment processors for transaction processing
• Law enforcement when required by law or to protect our rights
• Service providers who assist in our operations (subject to confidentiality agreements)

We do not sell or rent your personal information to third parties for marketing purposes.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, typically:

• Rental records: 7 years (for tax and legal compliance)
• Payment information: As required by payment card industry standards
• Marketing preferences: Until you withdraw consent

For complete details about our data practices, please review ourPrivacy Policy.

13. Dispute Resolution

Informal Resolution

If you have any concerns or disputes regarding your rental or these Terms of Service, we encourage you to first contact us directly to seek an informal resolution. Please contact:

• Email:info@cpaktrucking.com
• Phone:+44 161 234 5678
• Mail:Britannia Drive Rentals, 14-16 High Street, Manchester, M1 1JE, United Kingdom

We will make every effort to resolve your concerns promptly and fairly.

Formal Complaints

If informal resolution is unsuccessful, you may submit a formal written complaint including:

• Your rental agreement number
• Detailed description of the issue
• Copies of relevant documentation
• Your desired resolution

We will investigate your complaint and respond within 14 business days.

Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

• British Vehicle Rental and Leasing Association (BVRLA):Industry trade body that may assist with dispute resolution
• Financial Ombudsman Service:For disputes related to insurance or financial services
• Trading Standards:For consumer protection issues

Governing Law

These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the total amount paid by you for the rental
• We shall not be liable for any indirect, consequential, or punitive damages
• We shall not be liable for any loss of profits, business, or opportunity
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

Indemnification

You agree to indemnify and hold harmless Britannia Drive Rentals, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the rental vehicle
• Your violation of these Terms of Service
• Your violation of any law or regulation
• Your violation of any third party rights

14. Modifications to Terms

Right to Modify

We reserve the right to modify these Terms of Service at any time. Changes may be necessary due to:

• Changes in applicable laws or regulations
• Changes in our business practices or services
• Improvements to customer protection or service quality
• Clarification of existing terms

Notice of Changes

When we make material changes to these Terms of Service, we will:

• Update the "Last Updated" date at the bottom of this page
• Post the revised terms on our website
• Notify you by email if you have an active rental or upcoming reservation
• Provide at least 30 days' notice before changes take effect (except for changes required by law)

Acceptance of Changes

Your continued use of our services after changes take effect constitutes acceptance of the revised Terms of Service. If you do not agree with the changes, you must:

• Cancel any future reservations before the changes take effect
• Discontinue use of our services

Existing Rentals

Changes to these Terms of Service will not affect rentals already in progress. Existing rentals will continue to be governed by the terms in effect at the time the rental began.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or our car rental services, please contact us:

Additional Resources

For more information about our services and policies, please visit:

• Home Page- Overview of our services and vehicle fleet
• Services- Detailed information about our rental options
• Privacy Policy- How we collect and use your personal information
• Contact Us- Multiple ways to reach our team